How can I get credit for printing errors?
If your print job fails to complete successfully, due to a printer issue or other reason, the PawPrint system will automatically identify the job as failed and mark the job as a "Free Print" in the PawPrint Print Center as well as on the PawPrint station screen. You can then print the job within 8 hours of the print failure from any other PawPrint station without incurring additional charges against your Quota or Printing Dollars. If your print job fails and PawPrint does not automatically credit you for a free print (i.e. after a paper jam), please speak to a CUIT Computer Lab representative who can assist you and credit your account if applicable. Or you can phone the CUIT Service Desk at 212-854-1919.
If your job fails because of a problem with the printer - for example, a printer jam, low toner, etc. - use the PrinterFix app to notify a technician.