Frequently Asked Questions


Why are The Libraries doing this?

In redesigning our website, the Libraries aim to create a more effective, efficient and engaging site that is consistent, user-friendly and features a comprehensive search and discovery system across all website and CLIO content. 

The new website is:

  • touch-screen compatible
  • mobile-friendly (using responsive design)
  • more effective in its use of screen real estate

What are the major changes to the website?

The Libraries Website has a new design, new navigation, and new layouts for all of its pages. The structure of the site has also been reorganized to help you navigate the site.   

The Libraries Website is now a "responsive" site. The layout responds differently depending on screen size, making it more usable on tablets and mobile devices. The site navigation is now touch-screen compatible, accomodating more types of devices.

What's the difference between CLIO and the Libraries Website?

The Libraries Website is the gateway to our locations, staff, services, hours of operation, subject-specific guides to our resources and collections, and convenient integration with CLIO via our search tool.

CLIO is the libraries' search and discovery tool and is the gateway to finding items in our collections and locating them within our libraries or getting them electronically.

How does this affect my searches for resources?

CLIO has greater flexibility in subject searching, as elements of the record can be searched and combined in a variety of ways. The new CLIO will also retrieve article content and, in the future, will enable combined searching of the Law Library catalog. Other notable improvements include no limits on the number of records returned and no more time-outs after periods of inactivity. CLIO will continue to change in the coming months including the addition of an advanced search.

Can I still use the old CLIO?

Older versions of CLIO will be available for a period of time after the June launch of the newly designed CLIO. We will offer more information about accessibility and use of these versions in the coming months.

What if I have a question about my searches?

Visit our Ask a Librarian page to send us your questions, or visit a library to ask in person! We are available to answer your search questions via email, using the instant message window on that page, via our consultation service, and via phone. Please contact us for help any time.

Where can I send feedback?

Feedback about the redesign of the Libraries Website can be given using the Suggestions & Feedback link in the Help menu in the upper right corner of every page or via the Suggestions & Feedback link in the footer of each page.

CLIO feedback can be provided from within the CLIO interface, http://clio.columbia.edu/ using the Suggestions & Feedback link in the Help menu in the upper right corner of every page.

You can also visit our Feedback Opportunities page for up-to-date opportunities to participate in usability testing, focus groups, surveys, and other methods throughout the process. Follow us on Twitter @ColumbiaLib for updates also!