Columbia University Libraries/Information Services (CUL/IS) hosted its first assessment and service improvement mini-conference on Thursday, June 20th, 2013. The event, organized by the CUL/IS Assessment Program, was structured as an interactive poster session and included a diverse presentation of topics and methods from various CUL/IS divisions and affiliated libraries that demonstrated a deep commitment to service quality assessment and data-driven decision making.
Amidst ongoing transformations in how academic and research libraries support teaching, learning, and research, performance measurement and assessment activities have expanded to provide evidence and context for priority setting and decision-making. The number and diversity of posters presented during the event showed the wide variety of quantitative and qualitative methods being used for planning and service improvement in libraries and academic technologies at Columbia.
“Nisa Bakkalbasi, our outstanding assessment librarian, and the entire team of presenters and discussants are applauded for demonstrating the rigor and breadth of our assessment activities, and the culture of evaluation aimed at improving our collections, services, technologies, spaces and ourselves that has taken root across the organization,” said James G. Neal, vice president for information services and university librarian.
Jocelyn Wilk, Public Services Archivist, University Archives; Carrie Hintz, Head of Archives Processing, Rare Book & Manuscript Library; Susan Hamson, University Archivist, Head, Access Services and Operations, Rare Book & Manuscript Library
Project: Rare Book & Manuscript Library On-Site Researcher Survey
Kitty Chibnik, Head of Access Services, Avery Architectural & Fine Arts Library; Kai Alexis Smith, Ask A Librarian Intern, Pratt Institute MSIL expected May 2013
Project: To Surf Or Boogie Board The Art E-Books Wave?
Natalia Gelber, Technical Services Librarian, Long Island University Library; Irina Kandarasheva, LC Cataloging Unit Librarian, Monographs Processing Services
Project: Shelf Ready Materials In Academic Libraries: Assessment Of Management And Services
Sharon Knieper, Web Librarian, Health Sciences Library
Project: Using Product Trials To Inform Collection Development
Heather Van Volkinburg, Data Librarian & Manager of Empirical Reasoning Lab, Barnard College Library; Shannon O’Neill, College Archivist & Personal Librarian to the History Department, Barnard College Library
Project: Assessing Impact: The Relationship Between Academic Achievement And Library Resources
Pamela Graham, Director, Global Studies and Director, Center for Human Rights Documentation & Research
Project: The Future Use of the Web’s Past: Testing the Human Rights Web Archive
Julia O’Brien, Ask A Librarian – Assessment Program Intern, Pratt Institute MSIL expected May 2013
Project: Visualization Of Library Entrance Data
Kathleen Dreyer, Head of Business and Economics Library, Social Sciences Libraries
Project: Our Year of Assessment: Watson Library
Kathleen Dreyer, Head, Business and Economics Library, Social Sciences Libraries; Mary Giunta, Director, Social Sciences Libraries; Ashley Jester, Data Services Coordinator, Social Sciences Libraries
Project: Watson Library: Methodology for Observation Study
Francie Mrkich, Director, Access Services
Project: Butler Library Observation Study
Sara Witte, Gender & Women's Studies Librarian, Humanities & History Libraries; Alysse Jordan, Head, Social Work Library, Social Sciences Libraries
Project: CLIO (Columbia Library Information Online) Usability Testing
Melissa Goertzen, E-book program Development Librarian; Jeff Carroll, Director, Collection Development
Project: The Future Landscape of E-Book Programs at Columbia University Libraries
Amanda Bielskas, Geology/Geosciences and Psychology Librarian, Science & Engineering Libraries
Project: Virtual Reference Assessment @ Columbia
Adrienne A. Garber and Tucker Harding, Educational Technologists at the Columbia Center for New Media Teaching and Learning (CCNMTL)
Project: Research-Based Design Decisions: Using Observational and Survey Data to Inform Tool Development
Jeffrey Lancaster, Emerging Technologies Coordinator, Science & Engineering Libraries
Project: Assessment in the Science & Engineering Libraries: You Can Do It, Too!
Candice Kail, Web Services Librarian, Library Digital Programs
Project: Libraries’ Website Assessment
The mission of the CUL/IS Assessment Program is to foster a culture of assessment within the organization, to enable data-driven decision-making at all staff levels, and to promote information transparency in the work environment. The Assessment Program serves library users and staff through the systematic gathering, analysis, and use of high-quality, actionable data to improve library facilities, services, and resources, and guide library decision-making.
Columbia University Libraries/Information Services is one of the top five academic research library systems in North America. The collections include over 12 million volumes, over 160,000 journals and serials, as well as extensive electronic resources, manuscripts, rare books, microforms, maps, and graphic and audio-visual materials. The Libraries employs more than 450 professional and support staff and hosts over 3.5 million visitors each year. The website of the Libraries is the gateway to its services and resources: library.columbia.edu.