Columbia University Libraries/Information Services Hosts Successful Assessment Mini-Conference
NEW YORK, June 24, 2013 –

Columbia University Libraries/Information Services (CUL/IS) hosted its first assessment and service improvement mini-conference on Thursday, June 20th, 2013. The event, organized by the CUL/IS Assessment Program, was structured as an interactive poster session and included a diverse presentation of topics and methods from various CUL/IS divisions and affiliated libraries that demonstrated a deep commitment to service quality assessment and data-driven decision making.


Amidst ongoing transformations in how academic and research libraries support teaching, learning, and research, performance measurement and assessment activities have expanded to provide evidence and context for priority setting and decision-making. The number and diversity of posters presented during the event showed the wide variety of quantitative and qualitative methods being used for planning and service improvement in libraries and academic technologies at Columbia.

“Nisa Bakkalbasi, our outstanding assessment librarian, and the entire team of presenters and discussants are applauded for demonstrating the rigor and breadth of our assessment activities, and the culture of evaluation aimed at improving our collections, services, technologies, spaces and ourselves that has taken root across the organization,” said James G. Neal, vice president for information services and university librarian.

Presentations included:

Jocelyn Wilk, Public Services Archivist, University Archives; Carrie Hintz, Head of Archives Processing, Rare Book & Manuscript Library; Susan Hamson, University Archivist, Head, Access Services and Operations, Rare Book & Manuscript Library
Rare Book & Manuscript Library On-Site Researcher Survey

Kitty Chibnik, Head of Access Services, Avery Architectural & Fine Arts Library; Kai Alexis Smith, Ask A Librarian Intern, Pratt Institute MSIL expected May 2013
To Surf Or Boogie Board The Art E-Books Wave?

Natalia Gelber, Technical Services Librarian, Long Island University Library; Irina Kandarasheva, LC Cataloging Unit Librarian, Monographs Processing Services
Shelf Ready Materials In Academic Libraries: Assessment Of Management And Services

Sharon Knieper, Web Librarian, Health Sciences Library
Using Product Trials To Inform Collection Development

Heather Van Volkinburg, Data Librarian & Manager of Empirical Reasoning Lab, Barnard College Library; Shannon O’Neill, College Archivist & Personal Librarian to the History Department, Barnard College Library
Assessing Impact: The Relationship Between Academic Achievement And Library Resources

Pamela Graham, Director, Global Studies and Director, Center for Human Rights Documentation & Research
The Future Use of the Web’s Past:  Testing the Human Rights Web Archive

Julia O’Brien, Ask A Librarian – Assessment Program Intern, Pratt Institute MSIL expected May 2013
Visualization Of Library Entrance Data

Kathleen Dreyer, Head of Business and Economics Library, Social Sciences Libraries
Our Year of Assessment: Watson Library

Kathleen Dreyer, Head, Business and Economics Library, Social Sciences Libraries; Mary Giunta, Director, Social Sciences Libraries; Ashley Jester, Data Services Coordinator, Social Sciences Libraries
Watson Library: Methodology for Observation Study

Francie Mrkich, Director, Access Services
Butler Library Observation Study

Sara Witte, Gender & Women's Studies Librarian, Humanities & History Libraries; Alysse Jordan, Head, Social Work Library, Social Sciences Libraries
CLIO (Columbia Library Information Online) Usability Testing

Melissa Goertzen, E-book program Development Librarian; Jeff Carroll, Director, Collection Development
The Future Landscape of E-Book Programs at Columbia University Libraries

Amanda Bielskas, Geology/Geosciences and Psychology Librarian, Science & Engineering Libraries
Virtual Reference Assessment @ Columbia

Adrienne A. Garber and Tucker Harding, Educational Technologists at the Columbia Center for New Media Teaching and Learning (CCNMTL)
Research-Based Design Decisions: Using Observational and Survey Data to Inform Tool Development

Jeffrey Lancaster, Emerging Technologies Coordinator, Science & Engineering Libraries
Assessment in the Science & Engineering Libraries: You Can Do It, Too!

Candice Kail, Web Services Librarian, Library Digital Programs
Libraries’ Website Assessment

The mission of the CUL/IS Assessment Program is to foster a culture of assessment within the organization, to enable data-driven decision-making at all staff levels, and to promote information transparency in the work environment.  The Assessment Program serves library users and staff through the systematic gathering, analysis, and use of high-quality, actionable data to improve library facilities, services, and resources, and guide library decision-making.

Columbia University Libraries is one of the top five academic research library systems in North America. The collections include over 13 million volumes, over 160,000 journals and serials, as well as extensive electronic resources, manuscripts, rare books, microforms, maps, and graphic and audio-visual materials. The Libraries employs more than 400 professional and support staff and hosts over 4.7 million visitors each year.  The website of the Libraries is the gateway to its services and resources:

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