LibQUAL+ Survey

Scope

LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users' opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The survey instrument measures library users' minimum, perceived, and desired levels of service quality across three dimensions: Affect of Service, Information Control, and Library as a Place. For more information, please visit www.libqual.org.

Since 2003, Columbia University Libraries have participated in LibQUAL+. The survey is currently being administered on an every-three-year cycle. The next survey is scheduled for September 2013.

Goals

  • Foster a culture of excellence in providing library service
  • Better understand user perceptions of library service quality
  • Collect and interpret library user feedback systematically over time, and identify trends
  • Inform strategic planning
  • Understand library service in comparison with peer institutions and the ARL cohort
  • Enhance library staff members' analytical skills for interpreting and acting on data
  • Determine assessment priorities for the next three years

Results