LibQUAL+ is a suite of services that libraries use to solicit, track, understand, and act upon users' opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The survey instrument measures library users' minimum, perceived, and desired levels of service quality across three dimensions: Affect of Service, Information Control, and Library as a Place. For more information, please visit www.libqual.org.
Since 2003, Columbia University Libraries have participated in LibQUAL+. The survey is currently being administered on an every-three-year cycle. The next survey is scheduled for September 2013.