Program

9:30 AM - 10:00 AM Registration & Refreshments (301 Uris Hall)
10:15 AM - 10:30 AM

Welcome & Introductory Remarks (301 Uris Hall)

Patricia Renfro
10:30 AM - 12:00 PM

Panel Discussion (301 Uris Hall)

Jane Bryan, Princeton University; Paul Constantine, Cornell University; Virginia Massey-Burzio, Johns Hopkins University; Jane Winland, Columbia University, moderator

P. Constantine presentation [PPT]
12:00 PM - 1:30 PM Lunch (on your own)
1:30 PM - 2:15 PM

Break-out session I

A. Virtual Reference Service

Section 1 - J. Parchuck, E. LaRue (203 Butler)
Section 2 - B. List, C. Johnson (522 Butler)
Section 3 - D. Wassertzug, J. Breeze (Chang Room)

B. Reference Measures - Statistics & Standards

Section 1 - J. Winland, J. Tofanelli (523 Butler)
2:30 PM - 3:15 PM

Break-out session II

C. User Instruction – Close or at a Distance

Section 1 - R. DeDonato, J. Caruso (203 Butler)
Section 2 - A. Jordan, L. Rath (522 Butler)
Section 3 - N. Friedland, G. Anderson (Chang Room)

B. Reference Measures - Statistics & Standards

Section 1 - E. McIlvaine, P. Gabbard (523 Butler)
3:15 PM - 3:45 PM Break
3:45 PM - 4:30 PM Reports from Break-out Sessions (203 Butler)
4:45 PM - 5:30 PM Optional: Columbia University Library Tours