EDD requests may fail. In every case, staff alerts patron and provides alternate access.
The most common cause of failure is incomplete or incorrect citation. ReCAP staff check citations as an added value measure. ReCAP staff verifies both ReCAP and CUL holdings before notifying CUL staff. The physical item is not automatically delivered when this error occurs.
ReCAP Coordinator routes the receipt for the bad citation to owning library for follow up. CUL staff has worked to improve turnaround time between request failure and service resolution. See list of staff contacts below.
CUL Staff Follow-up for Incorrect Citation:
- Log in with email@example.com and [PIN]
- Check citation, notes and owning library
- Save PDF to file [date].[owning library].pdf
- Attach PDF to department contact email; "Please assist patron with attached failed EDD request."
In the case of tight binding, poor condition, or copyright problem the volume will be automatically delivered to the owning library. Patrons are notified by email when the item is available for consultation.
When an EDD request fails, standard explanations are scanned onto the EDD Request Receipt. Click for a PDF scan of 10 possible failure messages. For more information about EDD failures see the Request Failure website.
EDD Failure Data : Since July 2008, ReCAP staff have been tracking statistics for the different categories of EDD request failure. Monthly counts are listed by category.