CUL - Main Content

Business Library has accessioned collections assigned to CLIO location off,bus with both BS and CU customer codes.

off,bus loads all campus delivery locations in the drop-down menu.  Customer code BS is only authorized to deliver to "Business Library."  If any other option is chosen, the request will fail.

• Temporary solution
  Request barcode using the Non-CLIO request mechanism.  Do not use the Mediated Request form because the barcode is logged in a local file as recently requested, preventing re-request.
• Permanent solution
  Reassign all BS-barcoded to new CLIO location (e.g. off,busn) with restricted drop-down options.
  

This failure occurs when ReCAP mistakenly accessions an item with the wrong customer code.  It can be detected by comparing customer code and barcode prefix.  A mismatch between customer code and barcode prefix indicates an accession error. 

This type of failure resembles a duplicate holdings failure, except that the associated barcode-prefix does not match the assigned customer code.

• Problem solved by retrieving item, permanently withdrawing the barcode and re-accessioning with the correct customer code.  See option 6. Customer code change.
• Pre-emptive problem solving: This type of failure can be averted by routinely checking CUL accession data for customer code/CLIO location mismatch.

For a single day in January 2009, a few requests failed during the transition from AV to AR as the stop code for Avery Circulation Desk.

• Problem solved by LITO updating the drop-down menu options.
  

Stop code BL had mistakenly been removed from the permitted delivery locations for customer code HS.  The delivery locations loading from off,hsl included Biology Library (BL); BL was missing from HS in the customer code table.